Privacy Policy
PRIVACY POLICY SOLEYA JEWELRY
By using our services, you provide certain personal data to us. We store and use only the personal data that is directly provided by you or that is clearly supplied to us for processing. Your privacy is very important to us, which is why we process your personal data with the utmost care and in accordance with the requirements of the General Data Protection Regulation (GDPR). We do not provide personal data to third parties without your permission. This privacy statement was last modified on May 24, 2018.
ORDERS
For processing orders, we use the following data:
• Name and address
• Phone number
• Billing address
• Email address
• Payment details
NEWSLETTER
We have a newsletter to inform interested parties about our products. Your email address will only be added to the subscriber list with your explicit consent. Each newsletter contains a link to unsubscribe.
REGISTRATION
For certain functions of our services, you may need to register in advance. After you register, we store your username and the personal data you provide so you do not need to re-enter it each time you visit our website, to contact you regarding the execution of the agreement, for invoicing and payment, and to give you an overview of the products and services you have purchased from us. We will not provide the data linked to your username to third parties unless necessary for fulfilling the agreement you have entered into with us or if legally required. In case of suspected fraud or misuse of our website, we may hand over personal data to the competent authorities. To register on our website, we require the following data:
• Name and address
• Email address
COOKIES
To serve you better, we may use cookies. Cookies are small text files that can be read by a web server in the domain that placed the cookie on your hard drive. Cookies are used to store your preferences and settings. Below, we have listed all the different cookies we use on our website.
SOLEYA JEWELRY SESSION
This cookie ensures that you remain logged in if you are a returning customer, that your shopping cart is saved, or that you do not need to re-enter your personal data if you entered it incorrectly the first time.
We do not share your data with third parties.
HOTJAR
Hotjar allows us to see where you click and how you use our website. This helps us optimize our pages and make your shopping experience as seamless as possible. All data collected and displayed by this cookie is anonymous.
We do not share your data with third parties.
ABANDONED CART
We use the abandoned cart cookie to save your progress during checkout and to help you recover your abandoned cart.
We do not share your data with third parties.
GOOGLE ANALYTICS
We use Google Analytics to understand how you found our website and how you use it. We use this data to optimize our webshop and provide you with the best possible experience. Google does not share anonymous data with third parties.
FACEBOOK PIXEL
This cookie tracks which products you have viewed, enabling us to show you relevant product offers on Facebook. Facebook does not share your data with third parties.
SOCIAL MEDIA BUTTONS
Our website includes social media buttons. These buttons are used by the providers of these services to collect your personal data.
THIRD-PARTY WEBSITES
This statement does not apply to third-party websites connected to our website through links. We cannot guarantee that these third parties handle your personal data securely or carefully. We recommend reading the privacy statements of these websites before using them.
SECURITY
We take security measures to reduce misuse of and unauthorized access to personal data. We keep statistics on our website but only access individual data where necessary for the purposes outlined in this statement.
YOUR RIGHTS
Right of access:
You have the right to request access to the personal information we hold about you at any time. Contact us via email to request your personal data.
Right to data portability:
You have the right to request the transfer of your personal data to another party of your choice.
Right to rectification:
You have the right to modify or supplement your personal data. You can do this yourself by logging in and updating your personal data.
Right to erasure:
You have the right to delete all personal data we process about you, except in the following situations:
• You have an ongoing matter with customer service
• You have an outstanding order that has not been shipped or only partially shipped
• You have an outstanding debt with us
• If you are suspected or have misused our services within the last four years
• If you have made a purchase, we will retain the necessary personal data regarding your transaction for accounting purposes
Your right to object to processing based on legitimate interest:
You have the right to object to the processing of your personal data based on our legitimate interest. We will not continue processing the data unless we can demonstrate a compelling legitimate ground that outweighs your interests and rights or due to legal claims.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analyses made for direct marketing purposes. You can opt out of direct marketing by using the unsubscribe link in the footer of every email.
EXERCISING YOUR RIGHTS
If you wish to exercise any of the rights mentioned above, send an email to our customer service at info@soleyajewelry.store
By subscribing to Soleya Jewelry’s SMS messages, you agree to receive automated marketing SMS messages from us about our products and services at the phone number you provided when signing up. Messages may be sent using an automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to opt out and HELP for customer support. You may receive an additional SMS confirming your decision to opt out. You understand and agree that attempting to opt out in any other way than texting the above commands is not a reasonable means of opting out.
CHANGES TO THIS PRIVACY STATEMENT
We reserve the right to modify this statement at any time.
Contact us if you have any questions about our privacy policy.