FAQ

PRODUCT

What materials do you use?
Our jewelry is made of 925 sterling silver or 316L surgical-grade stainless steel, plated with genuine 18k gold or rhodium/palladium for extra durability and shine.

How do I keep my jewelry fresh?

• Keep it dry: Avoid water and moisture.

• Avoid chemicals: Perfume, lotions, and chlorine can damage the finish.

• Store properly: Keep each piece separate in a soft pouch or jewelry box.

• Quick polish: Use a soft cloth to maintain the shine.

What makes our quality different from the rest?
We use an extra-thick layer of genuine gold and a unique plating technique for long-lasting brilliance and durability.

Why do our stones shine brighter?
Our stones are top-tier Moissanite or flawless CZ stones, expertly cut for maximum sparkle.

SHIPPING

How much does shipping cost, and how quickly will my order be delivered?

• Netherlands & Belgium: €4.95 (free over €75) – Next-day delivery for orders placed before 11:59 PM.

• Germany & France: €9.99 (free over €75) – 1–3 business days.

• Rest of Europe: €9.99 (free over €75) – 2–5 business days.
  All orders include tracking.

How can I track my order?
You’ll receive a tracking number by email once your order has shipped.

Can I cancel my order or change my shipping address?
We cannot guarantee changes or cancellations. Please contact our customer service team as soon as possible.

RETURNS & EXCHANGES

How can I return or exchange my items?
You can return or exchange items within 14 days of receiving them, as long as they are unworn and in their original packaging. Return shipping costs are the customer’s responsibility. Gifts can also be returned or exchanged. Please note: custom-made pieces and earrings are non-returnable.

LIFETIME WARRANTY

How does the lifetime warranty work?
Our lifetime warranty covers manufacturing defects and plating issues under normal use. Damage caused by misuse, accidents, or modifications is not covered. Please contact our customer service team with proof of purchase to submit your claim.